Right I gathered my courage and rang the DLA helpline. Now they recieved my application on 6 Nov 2009. They wrote to acknowledge it on 17 Nov. Then they wrote on 29 Dec to apologise for not having given me a decision and I haven’t heard from them since.
So I was on hold for a good 15-20 minutes waiting to speak to someone due to high volume of calls. This in itself might be a clue.
When a lady finally answered she was kind of quiet on my phone and mumbled something which, flustered, I assumed was asking for my reference number as that’s what it says you’ll need to state on the letter. But no, she said in a rather patronising and fed up sort of tone “The … LAST name … of the customer … you … are …calling about”.
Well once she’s asked me lots of security type questions and had my records up she thawed a little.
She can’t tell me why I haven’t heard anything since the end of December or why there’s been a delay because “that’s with the Decision Makers”. But she could tell me that in the last few days they’ve requested a GP’s report. This has me a bit gobsmacked because last time I applied they requested that within a week. This time it’s taken 3 months. Yikes.
So in a way it’s bad news because it’s going to take a while longer yet to get a decision. But in another way it’s good news because it’s not like they had already turned me down and my letter got lost in the post (paranoid!).
Hope my doc still has her copy of my application after 3 months. But she’ll most likely ring me if not because she’s nice like that.
Sounds to me like DWP have a massive backlog. Or my application got buried on someone’s desk. I don’t know what that means in terms of how long I’ll have to wait now but at I know it’s still grinding it’s way through the system (like a glacier). Well at least I’m used to waiting and moving slowly eh?